Initially published by LifeHealthPro.com, an online publication of Summit Business Media, Inc. and partner of Senior Market Advisor magazine. By Brooks A. Brown The old adage that “the customer is always right” is wrong. It may be shocking to read, but it’s true. The customer is, in fact, often wrong. We’re all customers of some…
I grew up in the small town of Greeneville, TN and can recall visiting the local feed and supply store with my dad from time to time. We’d walk in the doors, past the bails of hay and potted flowers lining the windows of the store front and the owner, a guy named Buck, would…
Why do so many businesses point fingers when something happens that affects their service to their customers? Wouldn’t you rather know one of your local utility company’s transformers bit the dust instead of them blaming the power failure on high winds? I’d rather know the truth. Why? Because the truth reminds me that the company…
You organize an event for your company or a client. Others mingle around, networking with one another, etc. Do you join in on the fun? Do you hold back? Here are the six core keys that I hold for myself and event staff when hosting an event. 1. Possibly the most important rule to event…